Refund policy
Return or exchange free of charge
You have the option of changing your mind and returning or exchanging your Neucarl watch free of charge for 14 days following delivery. You're covered.
You have the option of changing your mind and returning or exchanging your Neucarl watch free of charge for 14 days following delivery. You're covered.
Exception
Orders personalized by any means cannot be returned or exchanged.
Contact us
Before any return or exchange, please send us an email at hello @ neucarl.com. Once confirmed, the item (s) can be returned by attaching the printed copy of the form we will send you.
New
Items must be returned in perfect condition: new, unworn, unused, in their original packaging intact, including any protective films and labels, documentation, and all accessories.
Worn bracelet
A discount will be applied to the refund if the bracelet bears traces of use and cannot be put back into stock among the new items.
Meticulous examination
Returned watches are carefully examined to verify the possible presence of scratches or micro-scratches. We will not be able to present and resell as new an item with this type of scratch and will apply a discount to the refund if this occurs.
New
Items must be returned in perfect condition: new, unworn, unused, in their original packaging intact, including any protective films and labels, documentation, and all accessories.
Worn bracelet
A discount will be applied to the refund if the bracelet bears traces of use and cannot be put back into stock among the new items.
Meticulous examination
Returned watches are carefully examined to verify the possible presence of scratches or micro-scratches. We will not be able to present and resell as new an item with this type of scratch and will apply a discount to the refund if this occurs.
Refunds
We usually process the refund within 2-5 business days after receiving the package.